Privacy Policy & Terms and Conditions

Dra. Jennifer Sinisterra and Luxury Smiles use this website to inform patients about dental services, receive online consultation requests, coordinate communication, and support follow-up before an in-person evaluation in Cali, Colombia.

This policy covers information submitted through the online form, WhatsApp, email, chatbot or automated flows, CRM records, uploaded files, website interactions, and any connected support or scheduling channel used by the clinic.

The clinic may collect information that the user submits directly, information generated during communication, and technical information related to website use.

• Identification data, including name, email, phone number, and WhatsApp number.
• Location data, including country, city, and travel-related context.
• Consultation data, including treatment interest, dental concerns, symptoms, preferences, messages, questions, and appointment-related details.
• Sensitive or health-related data voluntarily submitted by the user, including dental photos, mouth or teeth images, medical or dental history, medications, allergies, prior procedures, and related notes.
• Uploaded files, including images, PDFs, screenshots, dental photos, smile photos, X-rays or records if voluntarily provided, and other documents.
• Communication data, including WhatsApp conversations, chatbot conversations, email messages, CRM notes, staff follow-up, appointment messages, and internal routing notes.
• Technical data, including IP address, browser, device, approximate interaction data, cookies, analytics, pixels, and website performance data when such tools are enabled.

The clinic may process submitted information only for purposes connected with patient communication, preliminary case review, clinic operations, legal protection, and service improvement.

• Respond to online consultation requests and patient questions.
• Evaluate whether the patient may be a potential candidate for a treatment.
• Prepare preliminary guidance, orientation, estimates, or next-step recommendations.
• Contact the patient through WhatsApp, email, phone, CRM, chatbot, or other communication channels.
• Schedule appointments, coordinate follow-up, and manage intake.
• Store and organize patient-submitted files for authorized clinic review.
• Improve the website, services, CRM, chatbot, workflows, automations, and patient experience.
• Comply with legal, administrative, accounting, security, and operational obligations.
• Protect the clinic against fraud, misuse, unauthorized activity, claims, disputes, or security incidents.

Dental photos, mouth images, health-related messages, treatment history, and uploaded records may be sensitive or confidential. The user voluntarily submits this information for preliminary consultation and follow-up purposes.

By submitting the form, uploading files, or sending images through an approved channel, the user authorizes the clinic and its authorized support providers to receive, review, store, and process that information for the purposes described in this policy.

The clinic does not request unnecessary sensitive information. Users should not submit information, photos, or files they do not want reviewed or processed, and they must have the right to share all information and files they upload.

Any review performed through the website, WhatsApp, uploaded photos, documents, chatbot, CRM, or automated support is preliminary only.

Online review is not a definitive diagnosis and does not replace a complete clinical evaluation, dental examination, medical or dental history review, radiographs, imaging, laboratory work, consent process, or in-person professional assessment.

Any treatment plan, price, timeline, candidacy, risk assessment, or result estimate may change after clinical evaluation. The clinic is not responsible for decisions made by a user based only on online preliminary guidance.

By using the website, submitting the online form, checking a consent box, sending WhatsApp messages, uploading files, or requesting an online consultation, the user authorizes the processing of personal data and submitted information according to this policy.

• Collection and storage of personal data.
• Processing of dental, health-related, and sensitive information voluntarily submitted by the user.
• Review of uploaded images, documents, screenshots, and files.
• Contact through WhatsApp, email, phone, CRM, chatbot, or other communication channels.
• Use of third-party platforms necessary to operate the website, intake, communication, storage, automation, analytics, and follow-up system.
• International transfer, storage, or processing of information when service providers or technical systems are located outside Colombia.

The clinic may use third-party technology providers and authorized support providers to operate the digital system. These providers may process data only as necessary to provide their services, subject to their own terms, privacy policies, security measures, and applicable laws.

Depending on configuration, the digital system may include website hosting providers, GoHighLevel CRM, Chatwoot inbox or support tools, WhatsApp and Meta services, Google Drive cloud storage, calendar or scheduling platforms, n8n automation middleware, OpenAI or similar AI/language model tools, email services, analytics tools, security providers, and technical maintenance providers.

The website, WhatsApp flow, or support process may use automated systems or AI-assisted tools for first response, intake, routing, general information, quality control, or support.

AI or automated responses are informational only. They do not provide final diagnosis, treatment approval, emergency assistance, or personalized medical or dental advice. Human review may be required before clinical decisions, appointments, quotes, or treatment planning.

Users should not rely exclusively on automated responses for health decisions. The clinic may review conversations and outputs to improve quality, safety, and service.

The clinic is based in Colombia and may receive inquiries from users in other countries, including the United States. By submitting information from outside Colombia, the user understands that information may be transferred to, stored, or processed in Colombia or in other countries where service providers operate.

Data protection laws may differ from the laws in the user's country. Website use, chatbot messages, WhatsApp communication, or form submission do not create a dentist-patient, doctor-patient, or healthcare provider-patient relationship in the United States or any other country solely through online interaction.

The website does not provide emergency dental or medical services. Users located outside Colombia are responsible for confirming whether traveling for dental treatment is appropriate for their health, legal, financial, and personal circumstances.

The clinic may retain submitted information for as long as reasonably necessary to respond to requests, manage patient follow-up, maintain business, legal, administrative, accounting, security, or operational records, resolve disputes, protect against claims, and comply with applicable obligations.

Users may request deletion when legally applicable. Deletion may be limited or delayed when retention is required for legal, administrative, security, accounting, dispute-resolution, or legitimate business reasons.

Under Colombian personal data protection principles, users may have the right to know, update, and correct their personal data; request proof of authorization when applicable; be informed about how their data has been used; file complaints before the appropriate Colombian authority when applicable; revoke authorization or request deletion when legally appropriate; and access personal data free of charge according to applicable rules.

International users may have additional rights depending on their place of residence. Requests will be reviewed according to applicable law and the clinic's legal, administrative, security, and operational obligations.

The clinic implements reasonable administrative, technical, and organizational measures designed to protect personal data, submitted files, and communications.

No internet transmission, WhatsApp message, email, website form, cloud service, CRM, AI tool, automation platform, or storage system can be guaranteed 100% secure. Users should avoid submitting unnecessary sensitive information and should use approved channels for files requested by the clinic.

The website may use cookies or similar technologies for functionality, analytics, performance, security, or marketing only when implemented. The site has support for tools such as Google Analytics and Meta Pixel when configured.

These tools may collect technical or interaction data such as page views, clicks, device/browser information, approximate location signals, and campaign performance data. Users may manage cookies through their browser settings, although some site features may not work as intended if cookies are disabled.

The website and online form are intended for adults. Minors should only submit information through a parent, guardian, or legally authorized representative.

The website, online consultation form, WhatsApp, chatbot, CRM, and automated systems are not emergency channels. For urgent dental, medical, or health emergencies, users must contact local emergency services or visit an appropriate healthcare provider.

Privacy or data-related requests may be sent through the public clinic contact channels: smileluxury612@gmail.com or WhatsApp +57 313 680 7113. The clinic may need to verify identity and request additional information before responding to certain requests.

By using the website, submitting a form, sending WhatsApp messages, uploading files, requesting an online consultation, or interacting with connected digital systems, the user accepts these Terms and Conditions and the Privacy Policy above.

Website content is general information about dental services, aesthetic dentistry, dental tourism, and clinic services. It is not a substitute for professional diagnosis, clinical examination, radiographs, medical or dental history review, informed consent, or a personalized treatment plan.

Use of the website, chatbot, WhatsApp, online form, file upload, or preliminary online response does not automatically create a dentist-patient, doctor-patient, or healthcare provider-patient relationship.

Such a relationship begins only when confirmed by the clinic according to its intake, appointment, clinical evaluation, consent, and treatment procedures.

Any feedback based on photos, files, messages, chatbot responses, or online forms is preliminary. Final diagnosis, treatment plan, candidacy, risks, timing, price, and expected results can only be confirmed after professional evaluation.

The clinic may decline treatment, request additional information, require imaging or examinations, or recommend a different course of action. The clinic is not obligated to provide treatment after receiving a form or message.

Users are responsible for the information, files, and decisions they submit or make through the digital system.

• Provide accurate, complete, and truthful information.
• Not submit false, misleading, offensive, illegal, or third-party information.
• Not upload images or documents they do not have permission to share.
• Inform the clinic of relevant medical or dental history, allergies, medications, prior procedures, pregnancy, health conditions, and risk factors.
• Seek immediate professional help for urgent symptoms.
• Understand that withholding information may affect treatment safety, quote accuracy, timing, and results.

The user grants the clinic permission to receive, store, review, and use uploaded files for consultation, follow-up, patient communication, and service purposes.

The user remains responsible for the content submitted. The clinic may remove, ignore, or decline files that are inappropriate, unsafe, corrupted, irrelevant, excessive, unauthorized, or illegal.

Patient images, photos, files, or clinical media will not be used for public marketing, advertising, social media, testimonials, or promotional material unless separate explicit written consent is obtained.

Before-and-after photos, examples, testimonials, renderings, visual references, or general descriptions are illustrative only. Individual results vary.

Results depend on oral health, anatomy, bone and gum condition, hygiene, habits, compliance, biological response, materials, laboratory work, maintenance, complications, and clinical findings. No specific aesthetic, functional, medical, financial, travel, or timing outcome is guaranteed.

Prices, estimates, timelines, or promotions provided online are preliminary and may change. Final costs may depend on clinical evaluation, diagnostics, complexity, materials, laboratory work, imaging, additional procedures, taxes, payment terms, third-party fees, and patient decisions.

Promotions may have conditions, dates, limitations, or availability requirements. The clinic may correct errors on the website, messages, forms, or preliminary quotes.

Travel information is general and does not guarantee treatment eligibility, travel safety, immigration approval, travel cost, hotel availability, recovery timeline, or treatment completion.

Patients are responsible for passports, visas, travel insurance, flights, lodging, transportation, local legal requirements, health decisions, and personal expenses. The clinic is not responsible for airline changes, travel delays, denied entry, accommodation issues, personal expenses, or complications caused by travel decisions.

The clinic may recommend enough time in Cali for evaluation, treatment, controls, and recovery, but timelines are not guaranteed.

WhatsApp, chatbot, email, and chat channels are used for convenience. Response times are not guaranteed. Communications may be handled by clinic staff, authorized technical providers, automation, or AI-assisted tools when applicable.

Users should not send emergency requests through WhatsApp, chatbot, or website forms. Messages may be stored in CRM or inbox systems for follow-up, quality control, security, and operational continuity.

Appointment availability is not guaranteed. The clinic may confirm, reschedule, or cancel appointments when necessary. Patients must arrive on time, follow clinic instructions, and provide requested information before evaluation or treatment.

Payment terms, deposits, refunds, cancellation conditions, and rescheduling conditions, when applicable, will be communicated directly by the clinic before the corresponding service or treatment.

Payment methods, deposits, payment schedules, refunds, and cancellation conditions may vary by treatment, clinical plan, provider, promotion, and patient circumstances. Unless published in a signed or clinic-confirmed document, online messages or preliminary estimates should not be treated as final financial terms.

Website content, branding, images, text, design, service descriptions, graphics, icons, logos, videos, layouts, and materials belong to the clinic or their respective owners. Users may not copy, modify, scrape, reuse, reproduce, sell, or commercially exploit content without authorization.

Users may not attack, hack, scrape, spam, reverse engineer, overload, or interfere with the website or connected systems; submit malware or harmful files; use forms for harassment, fraud, illegal activity, false requests, or abusive messages; misrepresent identity; or attempt to access private systems, CRM data, Google Drive folders, patient files, staff tools, or other restricted information.

To the maximum extent allowed by applicable law, the clinic is not liable for reliance on preliminary online information, technical failures, third-party platform failures, WhatsApp, CRM, hosting, cloud, AI, email, analytics, or automation issues, data transmission risks outside the clinic's reasonable control, travel costs or travel decisions, user-submitted inaccurate information, or indirect, incidental, consequential, or punitive damages.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable law.

The website may link to or rely on third-party websites, maps, social networks, messaging platforms, calendars, CRMs, cloud storage, analytics tools, AI tools, automation services, payment or communication providers. The clinic is not responsible for third-party websites, services, terms, privacy policies, outages, security incidents, or practices.

The clinic may update this Privacy Policy and these Terms and Conditions at any time. The Last updated date above indicates the current published version.

Because the clinic is located in Cali, Colombia, these Terms are generally governed by the laws of Colombia, without excluding mandatory consumer, health, privacy, or data protection rights that may apply to users in other jurisdictions.

Disputes may be handled by competent authorities or courts according to applicable law. This section should be reviewed by qualified legal counsel before relying on it for any specific dispute or jurisdictional strategy.